Camp Manager | Ngala Game Reserve | Luxury Lodge Group
We are currently looking for experienced CAMP MANAGER to join the team of a luxury lodge located in Ngala Private Game Reserve.
KEY OUTPUTS:
- Prepare welcome and departure notes for guests
- Check guests in during the day and manage dietaries, or any other special requests
- Meet all guests, check-ins, check outs, hosting guests and site-inspections
- Ensuring all organizational requirements around delivering a guest experience at the lodge is planned for and executed on a daily basis
- Ensure our brand standards are always maintained in all areas that make up the guest experience
- Represent the company’s brand in appearance and behaviour
- Create an environment where the company’s culture & DNA is fostered
- Innovate new ideas and ways to edge the brand and improve
- Guest Delight- Both in the bush and at the lodge. To be able to plan, action and create guest delights
- Check set ups for breakfast, lunch and dinner
- Make sure the main area is always tidy and styled to the BOPs
- Host guests at mealtimes and check smooth running of service from the kitchen and butler
- Work closely with butlers and Lodge managers to maintain a high service standard
- Willingness to assist the Lodge Manager and Assistant Lodge Manager with monthly stock takes and any stock orders that need to be done
- Assisting with general administrative work, including guest Bills, day sheets and gratuities
- Assisting with General Management of Stock Control and ensuring stock is issued correctly
- Keep open communication with all departments and allow information to run through freely
- Help Assistant Lodge Manager with Lodge Operations when Lodge manager goes on leave
- Checking Arrival Rooms and ensuring it is to standard before guests arrive
- Assist with the Safari Shop when required
- A person with a positive Attitude
- Willingness to learn and grow
- Open to feedback
KNOWLEDGE REQUIRED (QUALIFICATIONS OR TRAINING PROGRAMS):
- At least 2 years relevant experience in a 5-star operation
- Managerial experience key
- Valid unendorsed SA driver’s license essential
- PANstrat Knowledge beneficial
- MS office knowledge essential
SKILLS REQUIRED:
- Communication skills – with guests and fellow staff members
- Lateral thinking ability
- Flexibility
- Initiative
- Professional, courteous, hospitable to guests
- Must be able to cope under pressure to meet guests needs
- Leadership
- Organizational abilities
- Honest, have good integrity, proactive and driven person who has career ambitions
- Good interpersonal skills
- Passion for guest delighting
- Problem solving skills
- Team player
- Diligence and self-motivation to meet deadlines
- Willingness/ability to share information and teach and inspire others
- Wine & Food experience preferred
PREVIOUS WORK EXPERIENCE REQUIRED:
- Experience in the service industry especially in dealing with guests and staff
- Experience in a 5 star establishment is advantageous
- Managerial experience
Start: ASAP
SALARY INFO:
- Basic salary will be discussed with shortlisted candidates
- Live-in with benefits
To apply for Camp Manager | Ngala Game Reserve | Luxury Lodge Group, please send your CV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.
We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.
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